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Intake & Engagement Program Manager

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How are you feeling today? What are your goals? How can we help make them happen?

We offer an open, compassionate, safe, democratic and collaborative community where you are encouraged to be your best self, spread your wings and grow personally and professionally, while building better lives for our clients.

We are the only agency in Oklahoma nationally certified in the trauma-informed Sanctuary model of care and we have proudly been serving some of the most vulnerable populations from crisis to recovery since 1982.

As a Sanctuary Community, we acknowledges trauma, adversity, and chronic stress and its effects to individuals and organizations. By understanding how trauma impacts functioning and health, we lessen its effects, make connections about behaviors and events to problem solve, and create compassionate, healthy people and communities.

To apply, email your resume, how you heard about this position, salary requirements, and the job requisition number to hr@crsok.org.

Intake & Engagement Program Manager (22-047) The role of Intake and Engagement Program Manager requires a master’s degree in counseling, social work, or other mental health related field with licensure or under supervision for licensure. Has demonstrated supervisory, administrative, and consultative abilities. Working knowledge of service delivery system and community orientation. Under the direction of the Clinical Director, the Intake and Engagement Program Manager will oversee all aspects of client intake, admission, and engagement within the agency (typically business paperwork, screening, and assessment -based) care provided by CRS. Responsible for the coordination and staffing of the Crisis Diversion program, which included the agency’s crisis response calls and Law Enforcement iPad calls. Expedite functional and efficient linkage procedures for referrals from TCBH, as well as private sector referrals.

Will be designated as the agency’s grievance coordinator, which includes having the skills to de-escalate consumers who are agitated, anxious, angry, or in other vulnerable emotional states. Manage a crisis involving a consumer, including a threat of suicide or harm to others. Be involved in public relations activities and other outside (CRS) functions to link with our community and the greater social service system. Using principles/practices of the Sanctuary Model, the program manager monitors therapy performance to ensure practices/operations are in compliance with all applicable regulatory and licensing agencies. The Intake and Engagement Program Manager is responsible for implementing and reviewing clinical protocols, performance objectives, productivity benchmarks, compliance measures, provider workflow planning, and provider scheduling as establish by the team of Directors. Please submit resume and salary expectations to hr@crsok.org. (EEO)

EEO/AA Employer/Vet/Disabled Counseling & Recovery Services of Oklahoma (CRS) is committed to the full inclusion of all qualified individuals. As part of this commitment, CRS will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact Frank Jeffries, Human Resources Director at fjeffries@crsok.org or by calling 918-392-5817.

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Counseling & Recovery Services is a nonprofit funded through a contract with the Oklahoma Department of Mental Health & Substance Abuse Services, Medicaid, Medicare, and through charitable gifts. We also accept most private insurance as payment for services.